Privacy Policy — How 62bet Protects Your Personal Data

When you interact with the 62bet platform, we collect personal data in several ways: directly from you when you register or update your account, automatically through your use of the platform, and from third parties such as payment processors and identity verification services. The categories of data we collect are described in the table below.

Special Category Data

62bet does not intentionally collect any special category personal data (such as health information, racial or ethnic origin, religious beliefs, or political opinions). If you voluntarily disclose information that falls into a special category — for example, when contacting our responsible gaming team about a gambling-related health concern — that information is handled with heightened care, used only for the stated purpose, and is not shared with third parties except where required for your protection.

Data from Minors

The 62bet platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that we hold data belonging to an underage individual, that data will be deleted immediately and the associated account will be closed. If you believe a minor has registered on the platform, please contact us at [email protected] without delay.

62bet uses personal data for specific, clearly defined purposes. We do not use your data in ways that are incompatible with the purpose for which it was collected. The primary purposes for which we process personal data are as follows:

Account Management and Service Delivery

We use your identity and contact data to create and maintain your 62bet account, authenticate your login, process deposits and withdrawals in Bangladeshi Taka via bKash, Nagad, Rocket, and Upay, display your account balance and transaction history, and communicate essential service updates to you. This processing is necessary to fulfil our contract with you as a registered player.

Identity Verification and Fraud Prevention

62bet is required to verify the identity of players as part of its Know Your Customer (KYC) obligations. We use identity data and financial data to confirm that you are who you claim to be, to detect and prevent fraudulent activity, to identify and prevent bonus abuse, and to comply with anti-money laundering (AML) requirements. This processing is based on our legal obligations and our legitimate interest in maintaining a secure and fair platform.

Personalisation and Player Experience

We use usage data and technical data to personalise your experience on the 62bet platform — for example, by remembering your preferred game categories, suggesting relevant promotions during the Bangladesh cricket season or BPL, and optimising platform performance based on your device type. This processing is based on our legitimate interest in providing a high-quality, relevant experience to Bangladesh players.

Responsible Gaming Monitoring

62bet uses behavioural and usage data to monitor for signs of problematic gambling patterns — such as unusually rapid changes in betting volume, frequent late-night sessions, or requests to raise deposit limits immediately after losses. Where such patterns are detected, our responsible gaming team may reach out proactively. This processing is based on our duty of care to players and our legitimate interest in promoting safe play.

Marketing and Promotions

With your consent, we may use your contact data to send you information about 62bet bonus offers, seasonal promotions (including Eid, Pohela Boishakh, and BPL-season offers), new game launches, and platform updates. You may withdraw marketing consent at any time by updating your notification preferences in your account settings, or by emailing [email protected].

62bet operates with the support of a carefully selected group of third-party service providers. Where these providers process personal data on our behalf, they do so under written data processing agreements that require them to maintain appropriate security measures and to use the data only for the specific purpose for which it was shared.

Payment Processors

To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, 62bet must share limited financial and identity data with the relevant payment processor. Each payment processor operates under its own privacy policy and security framework. 62bet selects payment partners that maintain appropriate data protection standards.

Game Studios and Content Providers

Games delivered through 62bet by third-party studios such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi require a player session token to load. This token may include a pseudonymous player identifier, account currency (BDT), and language preference (English). No additional personally identifiable data is shared with game studios beyond what is technically necessary to deliver the game session.

Identity Verification Services

To comply with KYC and AML obligations, 62bet may use third-party identity verification services to cross-reference the information you provide during registration against official records. These services process your data under strict confidentiality obligations and do not retain your data beyond the verification period.

Legal and Regulatory Disclosure

62bet may be required to disclose personal data to law enforcement agencies, regulatory bodies, or other government authorities where required by applicable law, or in connection with the prevention, detection, or prosecution of fraud, money laundering, or other criminal activity. In such cases, 62bet will disclose only the minimum information required to satisfy the legal obligation.

62bet uses cookies and similar tracking technologies to make the platform function correctly, to improve performance, and — with your consent — to provide a personalised experience. A cookie is a small text file placed on your device by your browser when you visit a website. Cookies do not contain executable code and cannot install software on your device.

Types of Cookies We Use

Managing Your Cookie Preferences

You can manage or disable non-essential cookies at any time through your browser settings. Most modern browsers (Chrome, Firefox, Safari, Samsung Internet on Android) allow you to block or delete cookies via the browser's privacy or settings menu. Note that disabling strictly necessary cookies will impair core platform functionality, including your ability to stay logged in to your 62bet account.

Clearing cookies will log you out of your current 62bet session. If you regularly clear cookies, you will need to log in each time you visit the platform. Your 62bet account, balance, and transaction history are stored server-side and are not affected by clearing browser cookies.

62bet implements a layered approach to data security, combining technical controls, procedural safeguards, and staff training to protect your personal data against unauthorised access, accidental loss, destruction, and disclosure.

Technical Safeguards

• SSL/TLS Encryption: All data transmitted between your browser and the 62bet platform is protected by SSL/TLS encryption. You can verify this by checking for the padlock icon in your browser's address bar.
• Encryption at Rest: Sensitive data stored in 62bet's databases — including identity documents, payment references, and account credentials — is encrypted using industry-standard algorithms.
• Access Controls: Internal access to personal data is restricted on a strict need-to-know basis. Staff members can only access the player data that is required for their specific role. All internal access is logged and auditable.
• Intrusion Detection: 62bet operates continuous monitoring tools to detect unusual access patterns, brute-force login attempts, and other potential security incidents in real time.
• Regular Security Reviews: The platform undergoes periodic security assessments to identify and address vulnerabilities before they can be exploited.

Your Role in Account Security

While 62bet takes robust measures to secure your data on our side, account security is a shared responsibility. You can significantly reduce the risk of unauthorised access to your account by choosing a strong, unique password that you do not use on other websites; enabling two-factor authentication (2FA) in your account settings; logging out of your account when using shared or public devices; and contacting 62bet support immediately if you suspect unauthorised access.

Data Breach Response

In the event of a personal data breach that poses a risk to your rights and freedoms, 62bet will notify affected players without undue delay, providing information about the nature of the breach, the categories of data affected, and the steps we are taking to address it. 62bet will also take immediate remedial action, including resetting compromised credentials and strengthening the affected system.

As a 62bet player, you hold a number of rights in relation to the personal data we hold about you. These rights are described below. To exercise any of these rights, please contact our data support team at [email protected]. We will acknowledge your request within 5 business days and aim to fulfil it within 30 calendar days.

To submit a data rights request, email [email protected] with the subject line "Data Rights Request" and include your registered email address, account username, and a description of the right you wish to exercise. We may need to verify your identity before processing the request to protect against fraudulent access to your data.

62bet does not hold personal data for longer than is necessary for the purpose for which it was collected, subject to any overriding legal obligation to retain it for a longer period. The following retention periods apply to the main categories of personal data we hold:

At the end of the applicable retention period, personal data is either securely deleted (in the case of digital records) or anonymised such that it can no longer be attributed to a specific individual. Anonymised or aggregated data — such as statistical records of platform usage — may be retained indefinitely for business intelligence and reporting purposes.

Dormant Accounts

An account is considered dormant if there has been no login activity for a continuous period of 12 months. 62bet will attempt to contact you via your registered email address before applying dormant account procedures. A dormant account balance is handled in accordance with the applicable terms in the 62bet Terms and Conditions. Personal data associated with a dormant account is retained for the full retention period described above, beginning from the date of last account activity.

62bet reviews and updates this Privacy Policy periodically to reflect changes in our data practices, changes in applicable law, or feedback from our player community. When material changes are made, the revised policy will be published on this page with an updated effective date. For significant changes that affect how we use your personal data in a materially different way, we will make reasonable efforts to notify registered players via the email address associated with their account.

We encourage you to review this Privacy Policy regularly to stay informed about how 62bet protects your data. The date at the top of this page indicates when the policy was last reviewed. Your continued use of the 62bet platform following any update to this Privacy Policy constitutes your acknowledgement of the changes.

Contact the 62bet Privacy Team

If you have any questions, concerns, or complaints about this Privacy Policy or about how 62bet handles your personal data, please contact us at:

62bet is committed to resolving privacy concerns directly with affected players. If you are not satisfied with our response to a privacy complaint, you may seek further guidance from relevant data protection authorities in your jurisdiction.