Responsible Gaming at 62bet — Play Smart, Stay in Control

62bet was built specifically for the Bangladesh market, where online gaming is a fast-growing form of entertainment enjoyed by millions of adults. We take that responsibility seriously. Our responsible gaming programme is not a compliance checkbox — it is a core part of how we design, operate, and improve the 62bet platform every single day.

We recognise that for a small proportion of players, gambling can shift from entertainment into a compulsive behaviour that causes real financial, emotional, and social harm. The 62bet responsible gaming programme exists to catch those early warning signs and to give players every tool they need to stay in control — or to seek help when control has been lost.

Our commitment is built on four operational promises:

• Transparency: We are always honest about the odds, the house edge, and the statistical reality that gambling results in a net loss for most players over time. We never use misleading promotional language that implies guaranteed winnings.
• Accessibility of Tools: Every responsible gaming tool — deposit limits, time-outs, self-exclusion, reality check reminders — is accessible directly within a player's account at no cost and without any friction or waiting period (other than the mandatory 24-hour cooling period for limit increases, which is a player-protection feature).
• Proactive Monitoring: The 62bet platform monitors player behaviour patterns for indicators of potential problem gambling — including rapid escalation of deposit amounts, frequent session length, and patterns of chasing losses. Where such patterns are identified, our welfare team will reach out directly.
• No Pressure Culture: 62bet never sends bonus promotions or marketing messages to players who are in a time-out, under self-exclusion, or who have contacted our support team with a gambling concern. We also never target players with personalised offers immediately after a large loss.

How 62bet Enforces the Age Restriction

Age verification at 62bet operates at multiple stages of the player journey. During account registration, all players are required to declare that they are 18 or older. However, a declaration alone is not sufficient — 62bet applies Know Your Customer (KYC) verification procedures that cross-reference identity documents against the declared date of birth.

Players who have not yet completed KYC verification are subject to restricted withdrawal limits. Full verification — including confirmation of age — is required before any significant withdrawal can be processed. This staged approach ensures that underage players cannot access the full platform before their identity and age are confirmed.

What Happens if an Underage Player Is Detected

If 62bet identifies or receives a credible report that an account holder is under the age of 18, the following steps are taken immediately:

• The account is suspended without prior notice, pending investigation.
• All deposits made to the account are returned to the original payment source (bKash, Nagad, Rocket, Upay, or card used at the time of deposit).
• Any winnings accumulated in the account are forfeited.
• The account is permanently closed and the associated phone number and email address are blocked from future registrations.

If you are a parent or guardian and you believe your child has opened a 62bet account, please contact us immediately at [email protected]. We will investigate and take action within 24 hours of receiving your report.

Problem gambling is not always obvious — it can develop gradually over months or years, and many people who experience it do not recognise the signs until significant harm has already occurred. 62bet encourages all players to conduct an honest self-assessment regularly. The checklist below identifies common warning signs.

Warning Signs — Ask Yourself Honestly

If you answer "yes" to three or more of the following statements, it may be time to use one of 62bet's responsible gaming tools or to speak with a professional counsellor:

• I often spend more time or money gambling than I originally planned.
• I return to gambling the next day to try to win back money I have lost ("chasing losses").
• I have lied to family members or friends about how much I gamble or how much I have lost.
• I have borrowed money, sold possessions, or used emergency funds in order to gamble.
• I feel restless, irritable, or anxious when I try to reduce or stop gambling.
• Gambling has caused problems in my relationships, work performance, or daily responsibilities.
• I have tried to stop gambling on my own and failed multiple times.
• I think about gambling when I am doing other things — at work, during meals, or while sleeping.

You Are Not Alone

Recognising a gambling problem takes courage. Millions of people around the world — including many in Bangladesh — have faced this challenge and found their way through it with the right support. Reaching out to the 62bet welfare team or to an external counselling service is a sign of strength, not weakness. We are here to help, not to judge.

Setting a deposit limit is one of the most effective and practical steps you can take to manage your gambling spend. 62bet makes it easy to set and adjust deposit limits for daily, weekly, or monthly periods — all in Bangladeshi Taka (৳ BDT).

How Deposit Limits Work

Reducing vs. Increasing Your Limit

Reducing a deposit limit — for example, lowering your weekly limit from ৳10,000 to ৳5,000 — takes effect immediately with no waiting period. This is intentional: we never want a cooling-off period to stand between a player and a decision to spend less.

Increasing a deposit limit requires a mandatory 24-hour cooling-off period before the higher limit activates. This delay is a deliberate player-protection measure. If you request an increase in the heat of the moment — for example, after a series of losses — the 24-hour window gives you time to reconsider before the change takes effect. You may cancel an increase request at any point during the cooling-off period.

To set or adjust your deposit limits, log in to your 62bet account, navigate to Account Settings → Responsible Gaming → Deposit Limits, and enter your preferred ৳ BDT amount for each period. Changes are saved instantly.

Self-exclusion is the strongest responsible gaming tool available on the 62bet platform. It is designed for players who feel that their gambling is out of control and who need a firm, enforced break — not just a voluntary one. When you self-exclude, 62bet actively prevents you from accessing your account for the duration of the exclusion period.

Available Self-Exclusion Periods

• 30-day exclusion — A short-term break for players who need to step away and reassess.
• 90-day exclusion — A medium-term break allowing time for meaningful lifestyle changes.
• 6-month exclusion — Recommended for players who have identified a recurring problem.
• 1-year exclusion — A serious, long-term commitment to a gambling-free period.
• 5-year exclusion — For players who need an extended enforced absence from the platform.
• Permanent exclusion — A lifetime ban from the 62bet platform. This cannot be reversed.

What Happens During Self-Exclusion

The time-out feature is designed for players who feel they need a short enforced break from gambling — without the permanence of a full self-exclusion. A time-out blocks access to your 62bet account for the duration of the break, but your account remains open and your history, balance, and preferences are all preserved for when the time-out period ends.

Available Time-Out Periods

• 24 hours — Useful after a frustrating session or an impulsive decision to keep playing.
• 48 hours — A weekend break to reset your mindset and reassess your gaming habits.
• 7 days — A one-week break recommended after any unusually large loss.
• 30 days — A month-long pause that gives you time to build healthier routines around gaming.
• 6 weeks — The maximum time-out period before a full self-exclusion is the more appropriate tool.

Time-Out vs. Self-Exclusion

The key difference between a time-out and a self-exclusion is intent and duration. A time-out is a temporary, voluntary cooling-off period — it is the right choice when you feel you need a short break but are confident in your overall relationship with gambling. A self-exclusion is a firmer, longer-term commitment, and is the right choice when gambling has become genuinely problematic. If you are unsure which tool is right for you, contact our welfare team at [email protected] and we will help you make the right decision without pressure or judgment.

Activating a Time-Out

Time-outs can be activated in under 60 seconds. Log in to your 62bet account, navigate to Account Settings → Responsible Gaming → Time-Out, select your preferred duration, and confirm. The time-out takes effect instantly — you will be logged out immediately and will not be able to log back in until the period expires.

A time-out cannot be shortened once it is active. This is intentional — if you could cancel a time-out at will, it would provide no meaningful protection. You can, however, request to extend a time-out into a longer period or a full self-exclusion by contacting [email protected] during the time-out period.

If gambling is affecting your wellbeing, your finances, or your relationships, you do not have to face it alone. The 62bet welfare team is your first point of contact — but we also encourage players to reach out to specialist counselling services that can provide dedicated, professional support beyond what a gaming platform can offer.

62bet Welfare Team

Our in-house welfare team is available 24 hours a day, 7 days a week, 365 days a year. Whether you need help activating a responsible gaming tool, want to discuss a concern confidentially, or need guidance on next steps, we are here.

How to Reach Us for a Responsible Gaming Request

External Support Resources

We strongly encourage players who feel they may have a gambling problem to reach out to specialist external organisations in addition to our in-house team. Professional counsellors who specialise in gambling disorders can provide therapeutic support that goes beyond what any gaming platform can offer.

• Kaan Pete Roi (Bangladesh): A national mental health and emotional support helpline available to people across Bangladesh who are experiencing distress, including gambling-related stress. Available in English and Bengali.
• National Mental Health Helpline, Bangladesh: Government-supported mental health support line available to all Bangladeshi citizens experiencing mental health or addiction-related difficulties.
• Gamblers Anonymous (International): A global peer-support fellowship for people who recognise that gambling has become unmanageable in their lives. Online and in-person meetings are available internationally.
• BeGambleAware (International Resource): Provides research-backed information, self-assessment tools, and signposting to local treatment services for players anywhere in the world concerned about their gambling habits.

Protecting young people from exposure to online gambling is a shared responsibility — one that 62bet takes seriously at the platform level but that also requires awareness and action at the household level. If you are a parent or guardian in Bangladesh and you are concerned that a minor in your household may be accessing online gambling sites, this section is for you.

Preventing Underage Access at Home

The most effective way to prevent a minor from accessing gambling websites is to use parental control software on shared devices. Several reputable tools are available that allow parents to block specific categories of websites — including online gambling — across all browsers on a device. Some popular options that work well in Bangladesh include:

• Net Nanny: Comprehensive parental control software with category-based web filtering and real-time monitoring. Available for Android and desktop devices.
• Google Family Link: Free parental controls built into Google accounts. Allows parents to approve or block app downloads and monitor screen time on Android devices — widely used in Bangladesh.
• Router-Level Filtering: Many home routers supplied by Bangladeshi internet service providers support DNS-level content filtering. Contact your ISP (Grameenphone, Robi, Banglalink, or local broadband provider) for guidance on enabling this feature.

Keeping Account Credentials Secure

If you are a 62bet player, please take care to keep your login credentials — username, password, and any one-time PINs sent to your bKash or Nagad mobile number — confidential and away from minors in your household. Never save your password in a shared browser or on a shared device. Enable two-factor authentication on your 62bet account for an added layer of security.

Additionally, keep your registered mobile device secure. Since 62bet uses mobile wallet payments (bKash, Nagad, Rocket), access to your phone could potentially allow a minor to make deposits. Set a strong PIN or biometric lock on your device and do not share it with children.

Reporting a Suspected Underage Account

If you believe a minor is using or attempting to use the 62bet platform — whether on your registered account or on a separate account they may have created — please report it to us immediately at [email protected] with the subject line "Underage Player Report". Provide as much detail as you are able to. We will investigate and take action within 24 hours. The identity of the reporting party is always kept confidential.

62bet is committed to being a safe, adult-only platform. Your vigilance as a parent or guardian, combined with our platform-level controls, is the most effective defence against underage gambling.